Emu Casino Terms and Conditions

Welcome to Emu Casino. These Terms and Conditions govern your access to and use of our website at Emu Casino.com, including all games, promotions, and services we provide. By registering an account or using our platform, you agree to be bound by these terms in full. We encourage you to read this document carefully before proceeding. If you do not agree with any part of these terms, please do not use our services. At Emu Casino, we are committed to operating transparently, fairly, and in accordance with our licensing obligations.

1. About Us and Our Licensing

Emu Casino is operated by Qinrra Management Ltd., registration number 2052590, 1st Floor, Columbus Point, PO Box 2283, Road Town, Tortola VG 1110, British Virgin Islands. We are licensed and regulated by the Government of the Autonomous Island of Anjouan, Union of Comoros, under Licence No. ALSI-202502009-FI1. All activity on our platform is governed by the law of Anjouan, without exception, and any disputes arising shall be resolved under Anjouan jurisdiction.

Payments on our platform are processed and provided by Selitina Ltd., registration number HE474471, Archiepiskopou Makariou 111, 228, Agios Pavos Court, Block A, 1st Floor, Flat/Office 113, 3030, Limassol, Cyprus. Card deposits will appear on your bank statement as Emu Group Ltd. Our business contact number is +599 9733 2000. For support enquiries, you may reach us at cs@support.Emu Casino.com, and for operator contact, at support@Emu Casino.com.

Live Casino games available at Emu Casino are operated separately by Evolution Gaming under a licence regulated in Alderney. These games are not offered under our own licence, and Evolution Gaming is solely responsible for their operation and fairness.

2. Eligibility and Account Registration

To use our services, you must meet the following eligibility requirements:

You must be at least 18 years of age, or the legal gambling age in your jurisdiction, whichever is higher.
You must not be a resident of any restricted country, including France and its territories, the Netherlands and its territories, Australia and its territories, the United Kingdom, Spain, or Cyprus.
You must register only one account per household, IP address, and device.
Canadian players must hold their account in CAD; accounts not in CAD may be reviewed, restricted, or closed.
You must not be acting on behalf of another person or for any commercial purpose.

When you complete the Emu Casino sign up process, we require accurate and up-to-date personal information. We reserve the right to verify your identity at any time. Verification checks must be completed within 72 hours of registration, or we may freeze your account and prevent further betting activity. Deposits exceeding $2,500 will trigger mandatory verification. Required documents may include government-issued ID, a selfie (potentially holding your ID), proof of address, and proof of payment method. Notarised copies and certified translations may be required in some cases.

3. Restricted Countries and Markets

At Emu Casino, we do not accept players from the following jurisdictions:

France and its overseas territories
The Netherlands, including Bonaire, Sint Eustatius, Saba, Aruba, Curaçao, and Sint Maarten
Australia and its territories
The United Kingdom of Great Britain and Northern Ireland
Spain
Cyprus

Additional territories may be partially or fully restricted based on regional and market regulations. Our primary target markets are Canada and New Zealand. We reserve the right to restrict or close accounts where a player is found to be accessing our services from a restricted jurisdiction, regardless of when the account was opened.

4. Deposits, Withdrawals, and Payments

4.1 Deposit Methods and Limits

We support a wide range of deposit methods, including credit and debit cards, e-wallets, vouchers, bank transfers, and cryptocurrencies. Our minimum deposit starts at $10 for most methods, $20 for credit/debit cards, Apple Pay, and Google Pay, and $50 for Zelle. Cryptocurrency minimum deposits are ₿0.0005 BTC, or 10 USDC / USDT / DAI. All deposits are processed instantly unless otherwise stated. We apply 3D Secure to all card transactions. Only payment methods registered in your own name may be used.

4.2 Withdrawal Methods and Processing Times

We process all withdrawal requests within 8 hours across all available methods. Our payments team is available 24/7. Transfer times after processing vary by method:

E-wallets (Skrill, Neteller, Payz, Jeton, MuchBetter): instant after processing
Cryptocurrency (BTC, ETH, USDT, USDC, DAI): instant after processing
Credit Card (Visa): within 3 working days (New Zealand players only)
INTERAC: within 3 working days (Canadian players only)
Bank Transfer/EFT: normally 2–3 working days, up to 10 working days depending on your bank

At Emu Casino, withdrawal requests must use the same method as the original deposit, with the exception of Bank Transfer/EFT. Withdrawals may only be made to an account held in your own name. Flexepin cannot be used for withdrawals; use Bank Transfer/EFT instead. Crypto withdrawals must use the same currency and wallet address as the original deposit. Withdrawals on Mondays may experience slightly longer processing lead times.

4.3 Withdrawal Limits and Fees

Our standard withdrawal limits per method are generally $2,500 per 7 days. Bank Transfer allows up to $10,000. Our overall withdrawal limit is $15,000 per customer per 30 days, which may be increased at our discretion. We offer one free withdrawal per month; additional withdrawal requests within a 30-day period may incur a charge of up to 3.9% of the withdrawn amount.

Regarding jackpot wins: VIP account holders receive full payment of non-progressive jackpot wins within 10 working days regardless of size. Non-VIP players receive up to $15,000 immediately, with $15,000 per month thereafter until the full amount is paid. Progressive jackpot wins exceeding $50,000 may take up to 30 working days to process; the full jackpot may then be withdrawn in its entirety regardless of size.

5. Bonuses, Promotions, and Wagering Requirements

5.1 Welcome Offer and Registration Bonus

At Emu Casino, we offer 12 Free Registration Spins with no deposit required. These are credited once your account is activated and are playable on the Eddy Dundee slot. You must verify your mobile number via One Time Password (OTP) before the spins are credited. Registration spins must be used within 24 hours of registration. Winnings are subject to a 25x wagering requirement on slots, with a maximum cash-out of $15.

Our $1,200 Triple Welcome Deposit Bonus is available to all new players. New Zealand players benefit from a 200% match on the first deposit up to $200 plus 50 free spins, a 50% match on the second deposit up to $600 plus 50 free spins, and an 80% match on the third deposit up to $400 plus 50 free spins — totalling $1,200 in bonus funds and 150 free spins. Rest of World players receive up to $300 in total bonus cash across three deposits. We also offer a Cryptocurrency Welcome Bonus, Live Casino Welcome Bonus, and High Roller Welcome Bonus as separate packages.

5.2 Ongoing Promotions

Our Emu Casino promotions include a wide range of regular offers:

Tuesday Free Spins: Deposit $20 to receive 25 free spins, or $30 for 50 free spins, up to 150 free spins every Tuesday.
Wednesday Cashback Craze: Up to 15% cashback every Wednesday, based on your Loyalty Level and weekly activity.
Thursday Turbo Free Spins: Deposit a minimum of $50 and receive 50 free spins worth $0.50 each.
Kiri's Weekend Bonus Bundle: Deposit a minimum of $30 for a 40% match bonus up to $100 plus 5,000 EmuPoints (available Saturday and Sunday).
Casino Races: Weekly races in which all players are automatically opted in.
Cash Kickback: An automated weekly rebate of 15%–25% on real-money non-progressive slot wagering. No wagering requirements apply. Paid every Friday.

5.3 Bonus Terms and Wagering Contributions

Activating a bonus at Emu Casino is always optional. Your real cash balance is played before your bonus balance at all times. Withdrawing while a bonus is active forfeits the bonus balance and any winnings held within it. A bonus is automatically forfeited when your balance drops below $0.05. The maximum bonus bet is £20, or 50% of the bonus amount on a single game. Bets exceeding this limit do not contribute to wagering and may increase the requirement.

Wagering contributions are as follows:

Slots and Scratch Cards: 100%
Roulette, Video Poker, and Other Games: 10%
Live Casino and Blackjack: 7%
Progressive Jackpots and Virtual Sports: 0%
Bronco Spirit, Crystal Cavern, Golden Beauty, Serengeti Kings, and Solar Queen: 0%

Players holding BTC, LTC, ETH, or BCH as their account currency are not eligible for loyalty points. Bonuses for cryptocurrency accounts apply only to those currencies and not to fiat or stablecoin accounts, and vice versa.

6. Choose Your Promotion Plan

We offer our players the ability to select one of three promotion plans: No Bonus, Bonus Bonanza, or Cash Kickback. Your plan may only be changed twice after the initial selection, for a total of three settings with no further exceptions. Switching plans immediately forfeits any active bonuses, promotional winnings, or Cash Kickback amounts due under your current plan.

7. Loyalty Programme and VIP Club

Our EmuPoints loyalty programme rewards you for registering, logging in, and wagering. Points can be exchanged in the EmuShop for bonuses and rewards. As you progress through EmuPoints Achievement Levels, you unlock exclusive bonuses, mystery prizes, and special experiences at each milestone.

Our VIP Club — known as "Very Important Pals" — is accessible by collecting EmuPoints. VIP benefits include:

Dedicated VIP hosts Mia and Paul, available 24/7 via WhatsApp, Skype, and other messaging channels
Enhanced EmuPoints earning rates and access to a VIP-exclusive EmuShop
Exclusive weekly bonuses, VIP-only bonus codes, and personal host-issued bonuses
Invite-only events, tournaments, and casino races with bonus and real-cash prize pools
VIP Refer a Friend programme, with the referred friend instantly receiving Gold loyalty level plus a welcome gift
Regular no-condition Cash Drops credited directly to your cash balance
Cash Kickback rates of 15%–25% of theoretical house hold, scaled by VIP tier
Faster withdrawal processing and reduced fees
Full jackpot payment within 10 working days regardless of size

8. Games and Software

At Emu Casino, we offer 2,100+ games across multiple categories including online slots, blackjack, roulette, video poker, scratchies, keno, live dealer games, progressive jackpots, virtual sports, and casino races. Our game library is powered by leading providers including Pragmatic Play, Evolution, Microgaming, NetEnt, Betsoft, Quickspin, Playtech, Realtime Gaming, BGaming, and many others.

Jackpot games — both progressive and non-progressive — contribute 0% to bonus wagering and are excluded from bonus play. Live Casino games are provided exclusively by Evolution Gaming and Playtech. Please note that certain NetEnt titles are subject to territorial restrictions, including branded games such as Planet of the Apes, Vikings, Narcos, Street Fighter, Fashion TV, and Universal Monsters.

9. Responsible Gambling

We are committed to promoting safe and responsible gambling at Emu Casino. We provide the following self-exclusion and account management tools:

Time Out: Available for periods of 24 hours to 6 weeks. The account reopens automatically after the period ends. A 24-hour cool-off applies if you request early lifting.
Temporary Self-Exclusion: Available for 6 months to 5 years. This option is irreversible and does not auto-reopen. A 3-day cool-off applies upon any request to reopen.
Permanent Self-Exclusion: Irreversible. Must be requested directly via Customer Support.

If you are concerned about your gambling habits, we encourage you to contact our support team at any time via live chat or email. We take our duty of care to all players seriously.

10. Account Dormancy

If your account is inactive — meaning there has been no access or use — for 182 consecutive days (6 months), we will classify it as dormant. After 356 continuous days of inactivity, we will charge a dormancy fee of 5% of your total account balance. This fee is applied on the day the account becomes dormant and on the first day of each calendar month thereafter for as long as the account remains inactive.

11. Security and Player Funds

We protect all data transmitted to and from our platform using 256-bit SSL encryption. We do not store payment details within our system or with any third-party processor. Player funds are held in a bank or escrow account that is kept separate from our corporate funds. Please be aware that while funds are segregated, they are not guaranteed, insured, or protected in the event of insolvency — this represents a basic level of segregation.

12. Cryptocurrency Rules

We accept a range of cryptocurrencies both as deposit/withdrawal methods and as account currencies. Please note that Emu Casino is not a cryptocurrency exchange and does not convert between Bitcoin and fiat currency. If you send funds via the wrong blockchain network, a EUR 50 retrieval fee per transaction will be charged and passed to you. Crypto withdrawals must use the same currency and wallet address as your original deposit.

13. Customer Support

Our support team is available 24 hours a day, 7 days a week, 365 days a year. You can reach us via:

Live Chat: Available through the speech bubble icon at the bottom right of the screen
Email: cs@support.Emu Casino.com
FAQ and Help Centre: Available on our website

VIP Club members also have direct access to hosts Mia and Paul via WhatsApp and Skype at any time. All support is provided in English. In the event of any discrepancy between our English Terms and any translated version, the English version shall take precedence.

14. Amendments and Governing Law

We reserve the right to amend these Terms and Conditions at any time. Continued use of our platform following any amendment constitutes acceptance of the updated terms. These terms came into effect on 6th October 2022. All matters relating to these terms and our services are governed by the law of Anjouan, without exception. By using Emu Casino, you accept and submit to the exclusive jurisdiction of Anjouan for the resolution of any disputes.

If you have any questions about these terms, please do not hesitate to contact us at cs@support.Emu Casino.com. We are always here to help.

Content updated: July 21, 2026