Emu Casino Privacy Policy

At Emu, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access and use our services at Emu Casino.com. By registering an account or continuing to use our platform, you acknowledge that you have read and understood how we handle your data. We are committed to ensuring that your personal information remains secure, and we process it only in accordance with applicable data protection laws and our licensing obligations under Licence No. ALSI-202502009-FI1, issued by the Government of the Autonomous Island of Anjouan, Union of Comoros.

Who We Are

Emu Casino is operated by Qinrra Management Ltd., registration number 2052590, located at 1st Floor, Columbus Point, PO Box 2283, Road Town, Tortola VG 1110, British Virgin Islands. Payments are processed and provided by Selitina Ltd., registration number HE474471, Archiepiskopou Makariou 111, 228, Agios Pavos Court, Block A, 1st Floor, Flat/Office 113, 3030, Limassol, Cyprus. Card deposits will appear on your statements as Emu Group Ltd. If you have any questions about our privacy practices, you may contact us at cs@support.Emu Casino.com or support@Emu Casino.com.

Information We Collect

We may collect the following categories of personal information when you interact with our platform:

Registration data: your full name, date of birth, email address, residential address, telephone number, and preferred currency
Identity verification documents: government-issued ID, selfie (possibly holding your ID), proof of address, and proof of payment method — notarised copies and certified translations may be required
Financial data: deposit and withdrawal history, payment method details, transaction records
Gaming activity: games played, wagers placed, bonuses claimed, session durations, and account history
Device and technical data: IP address, browser type, operating system, device identifiers, and access logs
Communications: records of your interactions with our customer support team via live chat, email, WhatsApp, or Skype
Marketing preferences: your consent status and communication preferences in relation to our promotions, including Emu casino bonus codes, no deposit bonus offers, and free spins campaigns

How We Use Your Information

At Emu Casino, we use your personal data for clearly defined and lawful purposes. We do not sell your personal information to third parties. The primary reasons we process your data include:

To create and manage your player account and verify your identity
To process deposits and withdrawals through our supported payment methods
To comply with our anti-money laundering (AML) and Know Your Customer (KYC) obligations — including Emu Casino verification requirements triggered when deposits exceed $2,500 or upon account registration
To administer bonuses, promotions, loyalty rewards, and the EmuPoints programme
To provide 24/7 customer support via live chat and email
To detect, prevent, and investigate fraud, collusion, or any other suspicious activity
To send you communications about your account, transactions, and — where you have consented — our promotions and offers
To improve our platform, including the Emu Casino mobile experience and desktop version
To comply with applicable legal and regulatory requirements

Verification and Account Security

Our Emu Casino login process is protected using 256-bit SSL encryption. We do not store payment details in our system or with any third-party processor. We require all players to complete identity verification — Emu Casino verification checks must be completed within 72 hours of registration, or your account may be frozen and further bets prevented. Players may request a limited number of unverified withdrawals depending on payment method and geographic location; however, such players will not qualify for any promotions or bonuses until verification is complete.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our website to enhance your browsing experience, analyse traffic, and personalise content. Our cookies help us remember your preferences, maintain your Emu Casino login session, and monitor usage patterns to improve our services. You may control cookie settings through your browser; however, disabling certain cookies may affect the functionality of our platform. By continuing to use Emu Casino.com, you consent to our use of cookies in accordance with this policy.

Data Sharing and Third Parties

We share your personal data only where necessary and with appropriate safeguards in place. We may disclose your information to:

Payment processors and financial institutions — to facilitate deposits and Emu Casino withdrawal processing
Game providers — including Evolution Gaming, which operates our Live Casino games independently under an Alderney licence and is solely responsible for their fairness
Regulatory and licensing authorities — including the Government of the Autonomous Island of Anjouan, as required under our licence
Law enforcement agencies — where we are legally obligated to disclose information
Fraud prevention and identity verification services — to meet our KYC obligations
IT and platform service providers — who support the operation of Emu Casino.com under strict data processing agreements

We do not transfer your data to unauthorised third parties, and all partners are required to handle your information in a manner consistent with this Privacy Policy and applicable law.

Data Retention

We retain your personal data for as long as your account remains active or as required to fulfil the purposes described in this policy. Please be aware that accounts with no access or use for 182 days (6 months) are considered dormant. After 356 continuous days of inactivity, a dormancy fee of 5% of the total account balance is applied. Even following account closure or the expiry of our relationship, we may retain certain data as required by law or for legitimate business purposes such as resolving disputes or preventing fraud.

Responsible Gambling and Data

We are committed to promoting safe play. As part of our responsible gambling obligations, we may use your account and gameplay data to identify signs of problem gambling. We offer self-exclusion tools, including Time Out periods (24 hours to 6 weeks), Temporary Self Exclusion (6 months to 5 years), and Permanent Self Exclusion — all of which may be requested via our Customer Support team. Data relating to self-exclusion requests is handled with the utmost care and is not used for marketing purposes.

Your Rights

Depending on your jurisdiction, you may have the following rights with respect to your personal data:

The right to access the personal information we hold about you
The right to correct inaccurate or incomplete data
The right to request deletion of your data, subject to our legal retention obligations
The right to withdraw consent for marketing communications at any time
The right to object to or restrict certain types of data processing
The right to data portability in certain circumstances

To exercise any of these rights, please contact us at cs@support.Emu Casino.com. We will respond to all requests in accordance with applicable law.

Crypto and Financial Privacy

Where you hold a crypto account — supporting Bitcoin (BTC), USD Coin (USDC), Tether (USDT), DAI, Litecoin, Ethereum, or Bitcoin Cash — we handle your transaction data with the same level of care as fiat account information. Please note that Emu is not a cryptocurrency exchange and does not convert between Bitcoin and fiat. Sending funds via the wrong network will incur a EUR 50 retrieval fee per transaction. We do not store payment details on our systems or with any third-party processor.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. When we make material changes, we will notify you via email or through a prominent notice on our website. Your continued use of our services following any such update constitutes your acceptance of the revised policy. We encourage you to review this page periodically. Our current Terms and Conditions have been in effect since 6th October 2022.

Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or our data handling practices, please reach out to us. At Emu Casino, we are available 24 hours a day, 7 days a week, 365 days a year via live chat or email at cs@support.Emu Casino.com. VIP Club members may also contact their dedicated hosts, Mia and Paul, via WhatsApp or Skype. Our business contact number is +599 9733 2000. We are committed to resolving all privacy-related queries promptly and transparently.

Content updated: July 21, 2026